Privacy Policy

Last updated: June 2026

Clark's Firewood ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit clarksfirewood.com or place an order, how we use it, and the choices you have. If you have any questions, call or text us at (703) 662-5809 or email sales@clarksfirewood.com.

Information we collect

We collect the information you give us when you request a delivery quote, place an order, or contact us:

• Your name, email address, phone or mobile number, and delivery address
• Order details (products, quantities, delivery date, and any notes you add)
• Basic website usage data (pages visited, general location, device type) to operate and improve the site

Payments are processed by Stripe. We never see or store your full card number; Stripe handles card data directly under its own security and privacy standards.

How we use your information

• To process, schedule, and deliver your firewood order
• To contact you about your order and delivery (by phone, email, or text, where you have provided consent)
• To provide customer support and respond to your questions
• To send occasional reorder reminders or offers, only if you have opted in
• To operate, secure, and improve our website and service

Text messaging

We only send text messages to customers who opt in by providing their mobile number and agreeing to receive texts (for example, by checking the consent box at checkout). Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or message delivery, is permitted solely to operate the messaging program. Text messaging originator opt-in data and consent are not shared with any third parties.

How we share information

We do not sell or rent your personal information. We share it only with the service providers we need to run the business and fulfill your order, such as our delivery drivers, our payment processor (Stripe), and our email and text message providers. These providers may only use the information to perform services for us. We do not share your information with third parties for their own marketing.

Data retention and security

We keep your information for as long as needed to fulfill orders, support you, and meet legal or accounting requirements, then delete or anonymize it. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your choices

• Opt out of texts at any time by replying STOP
• Unsubscribe from marketing emails using the link in any such email
• Request a copy or deletion of your information by contacting us at sales@clarksfirewood.com

Children

Our website and service are not directed to children, and we do not knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent changes.

Contact us

Clark's Firewood
Phone or text: (703) 662-5809
Email: sales@clarksfirewood.com